Customers are the company's important resources, the foundation and lifeblood. Like a soldier, he has a strong physique and excellent fighting skills, but if he does not have good equipment, his survival probability in the battlefield is very low. Knowing this, Huizhou Weijian Circuit Board Industry Co., Ltd. has been attaching great importance to customer service experience since its establishment, taking customer satisfaction as the cornerstone of sustainable operation and development of enterprises.
Customer experience is not a single point of coverage, but is composed of many aspects, generally including brand image, products, services and the cost of money and time paid by users. This runs through the long chain of experience before, during and after sales. Customer experience has undoubtedly become the top priority of company performance. Weijian has always had its own specific purpose of customer service experience, which is to provide customers with: high quality raw materials, the highest cost-effective, accurate delivery date and friendly service.
I. Providing the Best Products with High Quality Raw Materials
Weijian has advanced global production and testing equipment, an excellent management and technical team, is a high-tech enterprise specializing in the production of single, double-sided and multi-layer circuit boards. The company has established a sound quality management system, and has obtained ISO14001:2015/ISO9001:2015 and IATF16949:2016 management system certification. Over the years, Weijian has strict control over product quality, and constantly upgraded hardware and software, constantly improving product quality, using the best raw materials to provide customers with the best products.
2. Providing the highest cost performance ratio to realize mutual benefit and win-win situation
Good customer service is inseparable from positioning thinking. While doing its part well, Weijian is also striving to provide customers with the highest cost-effective products, so that customers can get their ideal products at the lowest cost as far as possible, so as to achieve mutual benefit and win-win.
3. Ensuring the Co-existence of Quasi-timely Delivery Efficiency and Quality
With the continuous evolution of the market, in the 21st century, we have entered the management optimization stage of "flexibility and speed". Efficiency and quality are equally important, so punctual delivery is also an important standard of Weijian production service.
4. Goodwill Service to Create Extreme Customer Service Experience
Providing goodwill service to customers is an important task that Weijian has been emphasizing on. To make customers have a good service experience, service personnel are required to strengthen service awareness, enhance service execution, strive to provide customers with the best service, and create the best customer service experience.
It is due to Weijian's great emphasis on customer service experience that Weijian has been standing high in the front of PCB industry for more than ten years, and has won a good reputation and reputation. Today, Huizhou Weijian PCB Industry Co., Ltd. has customers in more than 30 countries and regions around the world.