Customer is the important resource, the foundation and the lifeline of a company. Just like a soldier, he has a strong physique, with excellent combat skills, but without good equipment, his chances of survival in the battlefield is very low. Ltd. since its inception, it has always paid great attention to the customer service experience, customer-oriented, customer satisfaction as the cornerstone of sustainable business and development.

       Enterprise customer experience is not a single point of coverage, but consists of a variety of aspects, generally will include the brand image, products, services and users pay the cost of money, time costs, etc.. This runs through the long chain of pre-sale, in-sale and after-sale experience. Customer experience has undoubtedly become a top priority for the company's performance. Weikeng has always had its own specific customer service experience purpose, which is to provide customers with: high quality raw materials, the highest cost performance, accurate delivery time and goodwill service.

I. Use high quality raw materials to provide the best products

       With the world's most advanced production and testing equipment and an excellent management and technical team, Weikeng is a high-tech enterprise specializing in the production of single, double-sided and multilayer circuit boards. We have established a perfect quality management system and obtained ISO14001:2015/ISO9001:2015 and IATF16949:2016 management system certifications. Over the years, Weikeng has strict control over the quality of our products and constantly upgrades our hardware and software to continuously improve the quality of our products and use the best quality raw materials to provide our customers with the best products.

Second, to provide the highest cost performance to achieve mutual benefit and win-win

       Good customer service is inseparable from the position of the other side, Weijian do their part at the same time, but also strive to provide customers with the most cost-effective products, as far as possible, so that customers can use the least cost to obtain their ideal products, to achieve mutual benefit and win-win situation.

Third, to ensure on-time delivery, efficiency and quality coexist

       With the continuous evolution of the market, the 21st century we have entered the stage of "flexibility and speed" management optimization, efficiency and quality are equally important, so on-time delivery is also an important criterion of Weikeng's production services.

Fourth, good service to create the ultimate customer service experience

       To provide customers with good service is an important task that Weikeng has always emphasized. To give customers a good service experience, service personnel are required to strengthen their service consciousness, enhance service execution, strive to provide customers with the best quality service, and create the ultimate customer service experience with care.

       It is from the Weikeng's high regard for the customer service experience, so that for more than a decade, Weikeng was able to stand tall in the front of the PCB industry, won a good reputation and credibility. Today, Weikeng has customers in more than 30 countries and regions around the world.